SLM Solar

Terms & Conditions


Welcome to SLM Solar!

  1. Customer Declarations
    You declare that
    1.1. You are over the legal age of 18 years.
    1.2. You are one of the registered owners of the property at the installation address and your name is on the title deed of
    the installation address.
    1.3. You have never received or have never been approved for any Government rebate, financial assistance solar credit or
    Small Scale Technology Certificate (STC’s) for small generation solar power system at the installation address.
  2. Payment & STC’s
    2.1. SLM Solar must have the final payment prior to OR on the day of the installation by Credit Card or Cheque. If you prefer
    Electronic Fund Transfer (EFT), the transaction must be completed 48 Hours prior to installation. The customer must
    provide Credit Card details / Cheque / EFT receipt to SLM Solar prior to the installation, failure to do so will result in
    cancellation of installation and any fees applicable for rescheduling the job will have to be paid by you.
    2.2. You are agreeing to pay SLM Solar the STC’s as part payment for your solar PV system. The STC’s will be paid directly to SLM Solar 
    or an SLM Solar  Agent. If the office of Clean Energy Regulator (www.retdeanenergyregulator.gov.au) determines you are
    not eligible to receive STCs, and therefore SLM Solar is unable to receive the STC’s as part payment, you will be liable to pay
    SLM Solar the value of the STC’s, as per the market rates.
    2.3. If you are not eligible for STC’s, or if you wish to claim the STC’s incentive yourself, the complete payment (including
    trading costs of STC’s) of the system is due to be paid in full before installation.
    2.4. You acknowledge that if you breach any conditions of the STC’s incentive regulations, you may be financially liable to
    the Office of Clean Energy Regulator (www.racleanenerevregulatoreov.au) If you commit any breach of the incentive
    regulation, you acknowledge that SLM Solar will not be liable to you.
    2.5. SLM Solar or an SLM Solar Agent will arrange for the complete documentation and processing of the sale of STC’s. You
    acknowledge that price of STC’s is governed by market movements and the REC guidelines. If the market price falls
    below a certain price, SLM Solar may decide to delay the installation until the price rises to a level which was used to
    calculate the quoted price. SLM Solar may also refuse to carry out installation and refund your deposit in full. If the market
    price of STC’s falls below the price that was used to calculate the quoted price, which is determined by SLM Solar at its
    absolute discretion.
    2.6. If you fail to pay any amount that is due and payable under this agreement, SLM Solar will be entitled to charge interest on
    the unpaid amount at the current Reserve Bank target cash rate plus 2%. You will also have to pay SLM Solar any costs
    associated with the recovery of such unpaid amounts.
    2.7. Title and ownership of the solar power system will be transferred to you upon SLM Solar receiving payment in full from you
    for the total agreed cost.
    2.8. Failure to pay the amount in full may result in SLM Solar taking legal action against you and it will null and void all
  3. Authority of access to property
    4.1. You authorise SLM Solar and its contractors, employees and installers, full access to the property at all reasonable times to
    carry out all work associated with the installation of your solar power system including site Inspections, the signing of
    required paperwork, the delivery and installation of the solar power system, and connection to the grid.
    4.2. Your co-operation is required to enable site inspections/installation to occur at the earliest possible time that is
    convenient to SLM Solar .
  4. Liabilities and Risk
    4.3. The ownership and insurance risk of the solar power system if transferred to you once installation has been completed,
    and SLM Solar  receiving full payment for the solar power system. It Is your responsibility to ensure that your property
    insurance adequately covers the cost of your solar power system.
    4.4. You acknowledge that SLM Solar has no liability or responsibility for your STC’s incentive as administered by the Office of
    Clean Energy Regulator (www.retdeanenergyregulator.gov.au).
    4.5. You acknowledge that SLM Solar accepts no liability or responsibility for your STC’s Bonus, also known as the “feed in tariff
    incentive’ as administered by the relevant State or Territory government”
    4.6. SLM Solar accepts no responsibility for any damage or loss caused to your property by the installer which has not been
    caused by the installer’s negligence. All SLM Solar . installers are subcontractors who are required by SLM Solar. to have appropriate
    third-party damage insurance, under relevant state and territory laws. SLM Solar will work with you and the installer to rectify
    any damage caused to your property by the installer’s negligence.
    4.7. You acknowledge that SLM Solar . will not be responsible for any damage caused to old and brittle roofing tiles that may be
    cracked or damaged during installation
    4.8. SLM Solar accepts no responsibility for any additional costs associated in obtaining an upgrade of your existing meter box
    upgrade or the installation of a new gross/net meter.
    4.9. SLM Solar , will not be liable for any unexpected costs which may arise in relation to the removal and handling of asbestos at
    your property in relation to the installation of the Solar power system.
  5. Meter
    5.1. SLM Solar . quote does not include the costs of any wiring or any associated work required to connect your inverter to a
    meter box which is remotely located from the inverter, (i.e. where the meter box is not attached to the same structure
    as the inverter such as the house or the garage.) In the event that the meter box is located remotely from the inverter’s
    location, any such costs are not provided for in the relevant SLM Solar . quote, you will be required to arrange and pay for
    any such electrical works separately from installation of the Solar power system.
    5.2. Additional minimum charges may be applicable such to split the system in more than one row, for horizontally fixing
    array, and any extra charges for a meter box upgrade. Such additional will be listed on the contract/quote.
  6. Delivery and Installation
    6.1. SLM Solar . will make every reasonable effort to install your system in a timely manner. However, SLM Solar will not be
    bound to meeting estimated or proposed delivery installation or system completion dates as we have no
    control over worldwide materials availability, peaks in demand created by changes in government
    legislation, inclement weather and/or other forms of force majeure. Delayed installation or grid connection
    is not a valid reason for claiming a refund or compensation from SLM Solar.
    6.2. SLM Solar is not responsible for any delays in installation if customer details including installation site are
    6.3. Delays in installation are not grounds for cancelling this contract and SLM Solar. is not liable to you for any
    perceived loss as a result of such delays.
    6.4. If difficulties with site access are encountered that were not notified to SLM Solar at the time of this contract
    and/or offered by SLM Solar to the customer, addition costs incurred in ensuring the safety of our installers may
    be payable by you.
    6.5. Before the installation can commence, and modifications to your roof takes place, you are required to pay
    any outstanding payments of the solar power system, and till such time the goods remain the property of
    SLM Solar until your payment or finance payment (if applicable) is received in full.
    6.6. A home owner must be present during installation to sign the mandatory declaration assigning the STC’s
    to SLM Solar , as per the renewable Energy Act (2000) should the installer arrive on the agreed data and the home
    owner is not present, rescheduling fee of $200.00 will apply and the installation will be rescheduled.
    6.7. If you have any preference regarding panel/inverter placement, you are required to inform the installer
    prior to the commencement of installation.
    6.8. If you have any minor present at the property during the time of installation, you are required to authorise
    an adult to be present at the property to sign all document and assume complete responsibility.
    6.8. Upon signing this agreement, any requests for modifications to the material/equipment will incur an admin
    charge of $200, and a new quote will be provided to you for any changes required.
  7. Privacy Policy
    7.1. You agree to provide SLM Solar with any personal information required for SLM Solar to act on your behalf, in particular
    for the accurate completion of paperwork for the STC’s incentive (selling the STC’s) and a network
    connection to the grid.
    7.2. SLM Solar will provide your Information to its contractors, employees and installers only as required to effectively
    perform their duties.
    7.3. SLM Solar will provide your information, on your behalf to relevant public/private organisations for the
    processing of STC’s incentive (selling the STC’s), to the electricity distributor for connecting your solar
    power system to the grid and if required to your electricity retailer.
    7.4. Unless otherwise agreed with you. SLM Solar will not provide your personal information to any third parties other
    than those mentioned above.
    7.5. SLM Solar will not sell your personal information under any circumstances.
    7.6. You authorise SLM Solar to use any imagery or video material of you or your property for the purposes of maketing
    on SLM Solar website or print publications.
  8. Product Warranties
    8.1. The solar power system comes with an installation warranty from SLM Solar , and lifetime of such warranty is
    specified in the quote. The warranty will void in case the installation has been modified or tampered with
    by any other person apart from SLM Solar and its authorised sub contractors.
    8.2. It is absolutely forbidden to modify the solar power system which is not carried out by SLM Solar or any of its
    authorised sub contractors. Any modification, manipulation, or alteration not expressly agreed with SLM Solar ,
    concerning either hardware or software, shall result in the immediate cancellation of warranties.
    8.3. SLM Solar does not provide any kind of warranties on the monitoring system that comes with the inverter.
    8.4. Warranties on panels and inverters is limited to what has been provided by their respective manufacturer,
    and any warranty claims should be directly communicated to the manufacturer.
  9. Cooling off Period
    9.1. You understand that under Australian Consumer Law and relevant State Building Act you are entitled to a
    cooling-off period of ten (10) business days.
    9.2. A notification to cancel the contract during cooling-off period must be received by SLM Solar in writing via email
    or post within 10 business days.
    9.3. The cooling-off period begins on the first business day when you sign and receive this contract.
  10. Finance
    Financing is not available on advertised specials. Terms and Condition of repayment of finance and interest
    will be provided by the Finance Company.
  11. Termination
    11.1. SLM Solar may terminate this contract with you if any of the following occurs:
    11.1.1. You do not abide by any of the terms and conditions listed in this document.
    11.1.2. There are delays in the SLM Solar process causing supplier prices to increase in which case full deposit will
    be refunded.
    11.1.3. SLM Solar has complete authority to cancel the installation, if installation cannot be made possible, in such
    case SLM Solar can refund your deposit in full.
    11.1.4. You may terminate this contract within the cooling-off period, and you may be eligible to get a refund
    of your deposit after deducting any administrative charges. SLM Solar normally procure the material or
    equipment within one week of receiving a signed copy of the contract. You are liable to pay cost of
    any materials if the contract is cancelled after cooling-off period.